Please contact our customer service team if you need to make any modifications to existing orders. If your order is already being prepared for shipment or has left the warehouse, we may no longer be able to cancel or modify it. You may refer to our returns and refund policy for more information.

Credit Cards — we accept all major credit cards, including Visa, Mastercard, American Express, Discover, & Diners Club

Digital Platforms & Wallets — we accept PayPal, as well as leading digital wallet payments  including Apple Pay, Google Pay, & Meta Pay

Indoor Golf Pros offers easy and affordable financing for eligible orders via our partners at Affirm and Shop Pay. With our flexible installment payment options, you can invest in the golf simulator of your dreams without breaking your budget. Pay at your own pace, with no fees, and get the equipment you need to take your game to the next level.

Checkout experience using Affirm

1. Add items to your cart.
2. Check out using Affirm as your payment method.
3. Verify any requested information and select your preferred payment plan.
4. Pick the payment option that works for you and your budget—from 4 interest-free payments every 2 weeks to monthly installments.
5. Manage your payments in the Affirm app or online, and set up AutoPay so you don’t miss a payment. But if you do, you’ll never pay any fees.
6. Complete checkout with Indoor Golf Pros

Checkout experience using Shop Pay Installments

1. Add items to your cart.
2. Check out using Shop Pay as your payment method.
3. In the Payment method section, select Pay in installments and tap Continue to payment plans.
4. Verify any requested information and select your preferred payment plan.
5. Select a card to use as your payment method. Note: Monthly payments require a debit card. Credit cards are only accepted as payment methods on installment plans of 4 bi-weekly payments.
6. Confirm your billing and shipping information is correct. Note: Your address needs to be in the United States.
7. Click Continue.
8. If required, enter the 6-digit code sent by Shop Pay to your phone. 
9. If you agree to the terms, select the Agree checkbox and then complete your purchase. If you don’t agree to the terms and conditions, then you can’t pay using Shop Pay Installments.  

Indoor Golf Pros offers the most competitive pricing to our customers with our price match guarantee. We will occasionally offer special promotions and offers — to learn more, subscribe to our email newsletter here.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed within 1-2 business days. 

Shipping Confirmation:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at sales@indoorgolfpros.com.

Please note, orders delivered via freight services may not have live tracking available. Our team will be sure to provide shipping confirmation and frequent updates on expected delivery timelines. 

For more details, please review our Shipping Policy here.

Indoor Golf Pros orders are processed within 1-2 business days. We partner with numerous top brands across the US, each with its own lead time for shipping preparation (generally 1-7 days) and estimated delivery. 

Orders are delivered via FedEx, UPS, First Class Priority Mail, or Freight Service depending on product size, delivery destination, and supplier recommendations.

Once an order is placed, we work closely with our supplier partners and with shipment providers to obtain specific delivery timelines and estimates (where possible, you will receive a live tracking link to monitor your shipment status). Our team will be in touch with you at every stage to provide transparent updates on order fulfillment progress.

Please feel free to reach out to our team before or after purchase for estimated delivery timelines for our various products.

For more details, please review our Shipping Policy here.

We service customers across the entire lower 48 (if you are located in Hawaii, Alaska, or Puerto Rico, please reach out to inquire about placing an order and we will do our best to facilitate). 

We are very happy to assist with processing returns or exchanges where applicable and ensuring your satisfaction with your order. 

Our products are sourced directly from the manufacturers, and we adhere to their return policies. These policies can vary depending on the specific product or brand. Some orders may not be eligible for return after they have been shipped. For detailed information regarding the return policy for a particular brand or product, please contact us directly or find more information here: Returns & Refund Policy

For all returns, customers are responsible for return shipping costs. A restocking fee will be assessed and deducted from the refund. All returns are subject to a 15% restocking fee.

To inquire about our return policy or to initiate a return request, you can reach us at (253) 465-4653 or sales@indoorgolfpros.com for assistance. 

The majority of our products come with a guarantee warranty from the supplier, giving you peace of mind and ensuring that you receive a fully functional and operational product without any additional costs to you. This warranty provides added benefits and protection for your purchase. Please refer to Returns & Refund Policy page for an overview of these policies, or feel free to reach out to us for specific questions.

Legal Entity Mailing Address (not for orders / returns):

Kora Ventures II

1007 N ORANGE ST 

4TH FLOOR 2685 

WILMINGTON, DE 19801